# Talkenda Terms for Private Purchases

Version: 2026-10-05-consumer.2
Effective from: 2026-10-05

These Terms govern Talkenda use by private buyers and sole traders entitled to consumer protection, including the Free plan and subscriptions. This document can be downloaded and reproduced. Business-purchase terms are supplied separately; choosing a business purchase does not remove mandatory consumer rights.

## §1. Provider and scope

1. The Provider is NeuroCodeLab Maciej Śnieżyński, a Polish sole trader registered in CEIDG, tax identification number (NIP) 7123295462, REGON 361253253. Correspondence address: ul. Franciszka Klimczaka 13/102, 02-797 Warszawa, Poland. Contact: kontakt@talkenda.com. The Service is available at https://talkenda.com.

2. The offer is intended for adult individuals using the Service privately and individuals entering into a business-related contract that qualifies for consumer protection under applicable law. Purchasing for a business on another person’s behalf requires appropriate authority and is covered by the separate business terms.

3. No provision of these Terms or purchase-type declaration limits the Customer’s mandatory rights. This includes consumer protection, protection available to eligible sole traders and mandatory protection in the Customer’s country of habitual residence.

## §2. Definitions

1. Customer means the individual entering into the contract; User means the Customer or a person using an account with their authorisation; Participant means a person whose speech or data appears in a meeting. Each User uses their own account.

2. Customer Content includes recordings, captions, event and participant data, transcripts, notes, tasks, files and other information submitted or produced on the Customer’s instructions. A Plan defines charges, features and limits. DPA means the Data Processing Agreement available at /en/umowa-powierzenia.

## §3. Account, contract formation and technical requirements

1. Registration creates technical access to an account. The Free-service contract is concluded when the applicable Terms are expressly accepted in that account. Starting or submitting recordings requires a separate confirmation of authority to record and process them. An account may be created using available Google sign-in or an email address and password. Calendar connection is optional and requires separate authorisation.

2. A paid-plan contract is concluded after selecting the plan and billing period, accepting these Terms, expressly consenting to recurring renewal, placing an order with an obligation to pay and payment confirmation by the provider. Immediate commencement requires a separate Customer request that is not selected in advance; it does not waive withdrawal rights. Contract confirmation, including the price, currency, period, renewal terms, accepted document version and commencement request, is supplied to the account email in a form that can be saved.

3. Use requires an internet connection, a current browser supporting JavaScript and functional cookies, and access to an email address. Recording requires appropriate microphone or tab permissions, and the extension requires a compatible Chromium browser. Accepted formats, file size and duration are shown in the form before submission. The bot requires a supported platform and admission to the meeting.

4. The Customer provides accurate information, protects passwords and sessions, and promptly reports suspected unauthorised access. Multiple people must not share one account password. Internet use involves risks including account compromise, malicious software and information disclosure; devices should be kept updated and links shared carefully.

## §4. Features and limitations of AI results

1. Talkenda supports recording or uploading audio, transcription, speaker separation, generation of notes and tasks, search, export and sharing. Individual features depend on the plan, settings and selected integration. Not every platform provides captions or admits bots.

2. Transcripts and AI results may contain errors, omissions, misattributed speakers or information unsupported by the conversation. Users should compare important conclusions with the recording and correct results before use, particularly in legal, medical, financial and employment matters. The Service does not replace professional advice.

3. The Service is not intended for emotion recognition, credibility assessment or creating persistent biometric templates identifying a person across meetings. The Provider does not use Customer Content to train or fine-tune models and does not sell it for advertising.

## §5. Recording and content rights

1. The Customer determines the lawful basis for recording and subsequent processing and informs Participants before recording begins. The Customer obtains consent where required and handles objections or withdrawal of consent. The Customer ensures they have the authority to provide the material and instructions for its processing. Confirmation in the application or the bot's presence does not replace these duties. The Customer is responsible for their own breaches of these duties under applicable law.

2. Submitting unlawful content, recording without authority, unlawful surveillance, violating professional secrecy, copyright or personal rights, circumventing safeguards or limits, and disrupting the Service are prohibited. Results must not be the sole basis of an unlawful significant decision about a person.

3. The Customer retains rights in its content and grants the Provider only a non-exclusive permission to perform operations needed to fulfil the contract. This grants no right to use content for the Provider’s own purposes. Rights in the Provider’s software, brand and materials remain with the Provider or its licensors.

4. Sharing a link, adding a team member, exporting and connecting an MCP client are the Customer’s decisions. It should select recipients and permissions and revoke unnecessary access. Copies downloaded by recipients or supplied to an external AI agent are not deleted merely by revoking a Talkenda link.

## §6. Plans and limits

1. Free: PLN 0, 120 minutes and at most 5 meetings per monthly allowance period. Pro: PLN 39.99 monthly or PLN 399.90 yearly, 900 minutes per month. Power: PLN 79.99 monthly or PLN 799.90 yearly, 2,400 minutes per month. Team: PLN 199 monthly or PLN 1,990 yearly, 3,600 minutes per month on the payer’s account and up to 5 seats including the payer.

2. Monthly and annual prices respectively are: in EUR — Pro EUR 9.99 and 99.90, Power EUR 19.99 and 199.90, Team EUR 49 and 490; in USD — Pro USD 9.99 and 99.90, Power USD 19.99 and 199.90, Team USD 49 and 490. Currency selection does not change minute or seat allowances. The total price, currency and billing period are stated before ordering. English-language availability does not remove restrictions required by a country’s law.

3. Team does not create a shared minutes wallet. Members receive team features and sponsored entitlements but consume their own account allowance: Free without their own subscription, or their own subscription’s allowance. The payer’s 3,600-minute allowance is not automatically shared among members.

4. An annual payment covers a year of access, but the minutes allowance renews monthly according to the periods shown in the account. It is not an annual allowance available in advance; unused ordinary allowance does not roll over. Work in progress is taken into account when admitting new jobs; permanently failed processing should not reduce the available allowance. Incorrect usage charges can be reported for correction.

## §7. Payments, renewal and plan changes

1. Payments are handled by Stripe. The Customer supplies accurate billing information. Prices stated as total include applicable taxes, if any; the Provider does not add undisclosed charges after order confirmation. Tax treatment and required descriptions follow the sales document and the rules applicable to the transaction. Payment card details are supplied to the payment provider.

2. Subscriptions are prepaid and renew automatically each month or year under the separate consent given at purchase. Renewal can be disabled online in the billing portal available from the account, without a conversation or giving a reason. Ordinary cancellation preserves access until the end of the paid period and does not by itself create a right to a refund for that period. Statutory withdrawal, complaints, incorrect charges and other mandatory rights are separate and remain unaffected.

3. The billing portal manages payment details and renewal cancellation. A new plan may be ordered after the current subscription ends by accepting a separate offer with the price, period and consents shown before purchase. If a renewal payment fails, access may continue for a 7-day grace period and then be limited to Free. Limitation does not waive charges for a properly ordered and supplied service.

## §8. Complaints and refunds

1. A complaint may be submitted to kontakt@talkenda.com or through the help form, describing the problem and requested remedy. Information identifying the account helps handling; using the form or emailing a recording is not required. A response is supplied on a durable medium within 14 days of receipt. Where Polish consumer law applies, failure to respond within that period means the complaint is accepted.

2. Rights concerning conformity of the digital service apply throughout the agreed supply period. The Customer may require the Service to be brought into conformity and, where the law provides, a price reduction or termination. Describing AI limitations does not exclude responsibility for functionality, quality and security promised by the contract.

3. A refund required by a complaint or another legal obligation is made without undue delay within the applicable statutory deadline. The Customer is not charged a refund fee. We do not offer an additional satisfaction guarantee or an unconditional refund for a used service; this does not restrict statutory rights or an express, separately granted guarantee.

## §8a. Statutory withdrawal and settlement

1. Withdrawal rights arise under the law applicable to the contract. Where the Polish Consumer Rights Act applies, the Customer may withdraw from a distance contract without giving a reason within 14 days of its conclusion. Longer or extended periods and mandatory protection in the Customer's country of habitual residence remain unaffected. This is not an additional worldwide full refund guarantee, and purchase language or currency does not determine statutory rights.

2. The period for a new paid contract starts when that contract is concluded, not when the earlier Free account was created. Ordinary renewal of the same subscription whose terms were properly disclosed does not create a new contract or an additional contractual withdrawal period. Statutory rights relating to contract changes, missing required information, incorrect charges or lack of conformity remain unaffected.

3. Withdrawal may be notified by an unambiguous statement to kontakt@talkenda.com, to the Provider's correspondence address, or through the withdrawal function in the account. The form in §17 is optional; no reason or conversation is required. Sending the statement before the period ends is sufficient to meet the deadline. Receipt is confirmed by email to the selected address in a form that can be saved. Assessment of the refund amount does not change the time the statement was received or the statutory settlement deadline.

4. If the Customer expressly requested that the paid service begin before the withdrawal period ended and received the required information, we settle the service supplied until withdrawal to the extent permitted by law. For continuous subscription access, the amount is proportionate to the actual time of supply and the agreed price for the relevant monthly or annual period; we do not impose an artificial activation fee or a withdrawal penalty. If the law requires another basis or excludes this charge, that law applies. Any refund due, together with an explanation of any charge for the supplied part, is made by the same payment method unless the Customer expressly agrees to another method at no cost, no later than 14 days after we receive the statement. Renewals of the withdrawn contract are disabled; the Free account remains subject to its separate contract, limits and retention.

## §8b. Commencement and confirmation

1. The request to begin the service immediately and consent to automatic renewal are separate confirmations that are not preselected. Before an early start is requested, we explain the obligation to pay for the part of the service properly supplied if the Customer withdraws, to the extent permitted by law. Account creation, sign-in, payment or the start of a subscription does not by itself remove the right of withdrawal. Without an early start request, the service begins after the period stated in the confirmation.

2. The Customer receives a complete, immutable copy of the accepted terms and contract confirmation at the account email. The document version, language, price and confirmations are recorded for that contract and are not replaced by a later webpage version.

## §9. Retention and deletion

1. Audio files are retained for up to 30 days in Free, 180 days in Pro and 365 days in Power and Team. Free history, including meeting content, is deleted after 30 days. Paid-plan transcripts and notes remain until deletion, contract termination or application of a shorter retention period in accordance with the Customer’s instructions. The DPA governs processing details.

2. Moving to Free applies its shorter retention to earlier meetings too; older data may be deleted after the paid plan ends. Required materials should be exported before cancellation or a plan change. Reversing cancellation after data deletion will not restore the data.

3. Accounts may be deleted in Settings after an active subscription and processing have ended and any sole team administrator role has been transferred. If a technical obstacle prevents a request, the Customer may submit it to kontakt@talkenda.com. Deletion does not cover recipients’ independent copies or records the Provider must retain by law.

## §10. Confidentiality and personal data

1. The parties protect non-public information obtained in performing the contract, disclose it only on a need-to-know basis and do not use it for other purposes. This duty excludes lawfully public, independently developed or legally required disclosures; disclosure must be limited to what is necessary.

2. The Provider acts as controller for account, billing and security data as described in the Privacy Policy. Meeting content is used only to perform the Service and the Customer’s instructions. A private purchase is not a declaration of operating a business or being subject to data-controller duties. Where the Customer actually entrusts data as controller or processor, the applicable DPA is accepted separately before that processing. Manual content access for support requires consent for a specific case and is logged; exceptions cover necessary security action and legal obligations.

## §11. Availability and maintenance

1. The Provider supplies the Service with due care, addresses identified defects and takes protective measures. Without separate agreement it guarantees no specific SLA, processing time or error-free AI output. Planned work materially restricting access is announced where possible. Support is provided through the help centre, form and email.

2. Changes to external platforms, connection failures and refusal to admit a bot can prevent recording. The Customer should retain independent copies of business-critical materials. This does not release the Provider from its own security, data-preservation and due-performance obligations.

## §12. Suspension and termination

1. For unlawful activity, security incidents or material breach, the Provider may restrict access to the extent necessary to address the threat. It will give reasons and an opportunity to respond unless legally prohibited or unsafe. Before terminating for a remediable breach it will allow at least 7 days to remedy it; immediate danger or an irremediable breach may justify immediate termination.

2. The Customer may end the Free contract by deleting the account and stop paid-plan renewal by cancelling. The Provider may discontinue the Service on 30 days’ notice to the account email and refund the prepaid unused period. It will allow export during that time unless access is legally prohibited or technically impossible despite due care. The DPA remains effective until processing of entrusted data ends.

## §13. Liability

1. The Provider is responsible for failure to perform or improper performance of its own obligations under applicable law. No additional guarantee is given that an AI result will be complete, error-free or suitable for a particular decision without verification. Responsibility for the Customer's actions, lack of required authority, disclosure to chosen recipients or use of a result is assessed with regard to the causes of the harm and each party's responsibility; this does not transfer responsibility for the Provider's breaches to the Customer.

2. These Terms do not limit mandatory Customer rights, liability for personal injury or data subjects’ rights. No limitation excludes a refund that is due, statutory remedies or data-protection duties.

## §14. Referral programme

1. Where the programme is available, referrer and referred user each receive 60 additional minutes after the referred user’s first successfully completed own meeting. An account alone or a demo meeting is insufficient. A referrer may receive at most five such rewards per month. Bonus minutes are not money and cannot be paid out, resold or transferred; they remain until used or the account is deleted.

2. Self-referrals and artificial accounts are prohibited. A substantiated suspicion of abuse may suspend a reward; the Customer may complain, including where a shared-device check incorrectly associates different people. Programme changes or discontinuation do not remove properly awarded minutes.

## §15. Changes to terms

1. Changes may follow changes in law, security, external platforms, new features or offers for future periods. The essential prepaid service and price remain protected until the paid period ends. For a change affecting an ongoing contract, the Provider will notify the account email at least 30 days in advance with a saveable text, reasons and effective date.

2. Before a change takes effect, the Customer may reject it and end the contract without an additional charge. If a materially adverse change must apply during the current period, it will receive a refund for the unused part. Shorter notice is permitted only where legally required or necessary for urgent security protection, with an explanation. Replacing a webpage alone does not mean acceptance of a new contract; legally required consents will be obtained separately.

## §16. Governing law and disputes

1. Polish law applies, while preserving mandatory protection in the Customer’s country of habitual residence. Court jurisdiction follows applicable law; attempting an informal resolution is not a condition for bringing a claim. PL and EN documents contain the same terms, and the Customer contracts in their selected language. Any ambiguity is subject to mandatory consumer-protection interpretation rules.

## §17. Optional withdrawal form

1. To: NeuroCodeLab Maciej Śnieżyński, ul. Franciszka Klimczaka 13/102, 02-797 Warszawa, Poland, kontakt@talkenda.com. I give notice that I withdraw from my Talkenda plan contract. Name; account email; contract date; notice date. A signature is needed only for a paper notice.