Solve it without waiting for support

Free needs no card. Plan purchases use Stripe Checkout, while card details, invoices and later changes are available in the Stripe portal without contacting support.

1. 1.Open Settings → Plan and usage, compare the current allowances, and choose monthly or yearly billing.
2. 2.Complete the payment on Stripe. Access starts only after a confirmed webhook, usually a few seconds after you return to Talkenda.
3. 3.With an active plan, choose “Manage subscription and invoices” to update the payment method, download an invoice or change plan.

If something fails: Nothing is charged after a cancelled Checkout. After a failed payment, the panel displays the seven-day grace-period deadline and links to the card update.

Minutes are charged only for a successfully processed recording, rounded up to a full minute. A failed upload or permanently failed processing job does not consume the allowance.

1. 1.Settings shows used minutes, time reserved by running jobs, the remaining allowance and the exact renewal date.
2. 2.Free includes 120 minutes and up to 5 meetings per month. On every plan, one uploaded file is limited to 500 MB and 3 hours.
3. 3.On Free, the entire meeting expires after 30 days. Paid-plan transcripts remain until deletion; audio expires after 180 days on Pro or 365 days on Power and Team.

If something fails: When the allowance is exhausted, change plan in Settings and retry processing from the meeting page. Talkenda never charges for extra minutes outside the plan you selected.

The person starting a recording is responsible for notifying participants and having an appropriate legal basis. A visible bot helps, but does not replace the required notice.

1. 1.Confirm the rule in the app before the first recording, then notify every participant before each conversation regardless of the recording route.
2. 2.Move an unneeded meeting to Trash. You can restore it for 30 days or delete it permanently at once together with audio, transcript, note and tasks.
3. 3.The Privacy and Security pages describe the data scope, EU location, retention and every organisation involved in processing.

If something fails: Include the meeting's technical identifier in a support request, but do not paste a transcript or recording. Human access to content requires separate, explicit consent for that specific case.

The import wizard accepts ready transcripts without running Whisper and diarisation again, or raw recordings that Talkenda processes from the beginning.

1. 1.Export a transcript with speaker names and timestamps from the provider, preferably as SRT, VTT, TXT or CSV; a ZIP archive is also accepted.
2. 2.In Talkenda, open “Move data”, choose Fireflies, Notta, Otter or another tool, and add no more than 20 files in one batch.
3. 3.Review the preview, confirm your right to process the files and start the import. Ready transcripts become searchable immediately; notes may follow shortly afterwards.

If something fails: Re-export PDF, DOCX and XLSX files as SRT or TXT. The wizard provides a separate skipped-file report and will not create a duplicate when the same batch is retried.

Cancellation is self-service and takes effect at the end of the paid period. Until that date you keep the plan and can restore renewal yourself.

1. 1.Open Settings → Plan and usage → Manage subscription and invoices to enter the Stripe portal.
2. 2.In the portal, choose cancellation at the end of the period. After you return, Talkenda displays the exact date until which paid access remains active.
3. 3.Before that date, return to the same portal to restore renewal. At the end of the period, the account automatically moves to Free.

If something fails: If the management button is absent, the account has no active paid subscription. Once it moves to Free, that plan's limits and 30-day meeting retention apply.