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Talkenda Terms of Service

Version:
2026-09-13.1
Effective from:
September 13, 2026

These Terms govern business customers’ use of Talkenda, including free accounts and subscriptions. This document may be saved and reproduced. The Data Processing Agreement supplements these Terms for data processed on the Customer’s instructions.

§1. Provider and scope

  1. The Provider is NeuroCodeLab Maciej Śnieżyński, a Polish sole trader registered in CEIDG, tax identification number (NIP) 7123295462, REGON 361253253. Correspondence address: ul. Franciszka Klimczaka 13/102, 02-797 Warszawa, Poland. Contact: kontakt@talkenda.com. The Service is available at https://talkenda.com.
  2. The offer is intended for businesses entering into a contract directly related to, and professional in nature for, their business, and persons authorised to act for them. A person creating an account or ordering a plan must be an adult and authorised to enter into the contract.
  3. A business-purchase declaration does not remove protection afforded to an individual by mandatory law, including protection available to certain sole traders under consumer law. Where such protection applies, it prevails over any conflicting provision of these Terms.

§2. Definitions

  1. Customer means the business entering into the contract; User means a person using an account with its authorisation; Participant means a person whose speech or data appears in a meeting. Each User uses their own account.
  2. Customer Content includes recordings, captions, event and participant data, transcripts, notes, tasks, files and other information submitted or produced on the Customer’s instructions. A Plan defines charges, features and limits. DPA means the Data Processing Agreement available at /en/umowa-powierzenia.

§3. Account, contract formation and technical requirements

  1. Registration creates technical access to an account. The contract for the Free service is concluded when these Terms are expressly accepted in that account; until then, recordings cannot be started or submitted for processing. The DPA must be accepted before submitting data to be processed on the Customer’s instructions. An account may be created using available Google sign-in or an email address and password. Connecting a calendar is optional and requires separate authorisation.
  2. A paid-plan contract is concluded after selecting a plan, accepting the supplied versions of these Terms and the DPA, confirming the order with an obligation to pay, and payment confirmation by the payment provider. Opening the payment form alone does not activate a plan. Purchase confirmation and accepted documents are made available electronically.
  3. Use requires an internet connection, a current browser supporting JavaScript and functional cookies, and access to an email address. Recording requires appropriate microphone or tab permissions, and the extension requires a compatible Chromium browser. Accepted formats, file size and duration are shown in the form before submission. The bot requires a supported platform and admission to the meeting.
  4. The Customer provides accurate information, protects passwords and sessions, and promptly reports suspected unauthorised access. Multiple people must not share one account password. Internet use involves risks including account compromise, malicious software and information disclosure; devices should be kept updated and links shared carefully.

§4. Features and limitations of AI results

  1. Talkenda supports recording or uploading audio, transcription, speaker separation, generation of notes and tasks, search, export and sharing. Individual features depend on the plan, settings and selected integration. Not every platform provides captions or admits bots.
  2. Transcripts and AI results may contain errors, omissions, misattributed speakers or information unsupported by the conversation. Users should compare important conclusions with the recording and correct results before use, particularly in legal, medical, financial and employment matters. The Service does not replace professional advice.
  3. The Service is not intended for emotion recognition, credibility assessment or creating persistent biometric templates identifying a person across meetings. The Provider does not use Customer Content to train or fine-tune models and does not sell it for advertising.

§5. Recording and content rights

  1. The Customer determines the legal basis for recording and subsequent processing and informs Participants before starting. It obtains consent where required and handles objections or withdrawal of consent. An in-app confirmation or the presence of a bot does not replace these duties.
  2. Submitting unlawful content, recording without authority, unlawful surveillance, violating professional secrecy, copyright or personal rights, circumventing safeguards or limits, and disrupting the Service are prohibited. Results must not be the sole basis of an unlawful significant decision about a person.
  3. The Customer retains rights in its content and grants the Provider only a non-exclusive permission to perform operations needed to fulfil the contract. This grants no right to use content for the Provider’s own purposes. Rights in the Provider’s software, brand and materials remain with the Provider or its licensors.
  4. Sharing a link, adding a team member, exporting and connecting an MCP client are the Customer’s decisions. It should select recipients and permissions and revoke unnecessary access. Copies downloaded by recipients or supplied to an external AI agent are not deleted merely by revoking a Talkenda link.

§6. Plans and limits

  1. Free: PLN 0, 120 minutes and at most 5 meetings per monthly allowance period. Pro: PLN 39.99 monthly or PLN 399.90 yearly, 900 minutes per month. Power: PLN 79.99 monthly or PLN 799.90 yearly, 2,400 minutes per month. Team: PLN 199 monthly or PLN 1,990 yearly, 3,600 minutes per month on the payer’s account and up to 5 seats including the payer.
  2. Where EUR purchasing is available for a buyer, monthly and yearly prices are respectively: Pro EUR 9.99 and 99.90; Power EUR 19.99 and 199.90; Team EUR 49 and 490. Currency, total price and payment period are displayed before ordering. An English-language version does not imply availability of sales in every country.
  3. Team does not create a shared minutes wallet. Members receive team features and sponsored entitlements but consume their own account allowance: Free without their own subscription, or their own subscription’s allowance. The payer’s 3,600-minute allowance is not automatically shared among members.
  4. An annual payment covers a year of access, but the minutes allowance renews monthly according to the periods shown in the account. It is not an annual allowance available in advance; unused ordinary allowance does not roll over. Work in progress is taken into account when admitting new jobs; permanently failed processing should not reduce the available allowance. Incorrect usage charges can be reported for correction.

§7. Payments, renewal and plan changes

  1. Payments are handled by Stripe. The Customer supplies accurate billing information. Prices stated as total include applicable taxes, if any; the Provider does not add undisclosed charges after order confirmation. Tax treatment and required descriptions follow the sales document and the rules applicable to the transaction. Payment card details are supplied to the payment provider.
  2. Subscriptions are paid in advance and renew automatically monthly or yearly until cancelled. The Customer can disable renewal in the billing portal accessible from the account. Ordinary cancellation preserves access until the end of the paid period and does not itself request a refund.
  3. Available plan changes, their effective date and any prorated adjustment are displayed before confirmation in the portal. If a renewal payment fails, access may continue for a 7-day grace period and then be limited to Free. Limitation does not waive charges for a properly ordered and supplied service.

§8. Complaints and refunds

  1. Complaints may be submitted to kontakt@talkenda.com or through the support form, identifying the account, issue, date and requested remedy. Sending a recording in ordinary email is not required. The Provider responds within 14 days of receipt and identifies any additional information needed.
  2. In a relationship governed exclusively by B2B rules, cancellation alone does not automatically entitle the Customer to a refund for a commenced period properly supplied. This does not limit remedies for non-performance or defective performance. For an upheld complaint, the Provider will, as appropriate, correct the result, restore allowance, fix the defect or refund the relevant charge. Monetary refunds normally use the original payment method within 14 days of agreement or the refund obligation arising.
  3. If, despite the offer’s business purpose, the Customer has a statutory withdrawal right, it may send an unequivocal withdrawal statement to the Provider’s email or postal address within 14 days of contract conclusion, subject to any statutory extension. Identifying the person, contract and date is sufficient; a form is not mandatory. Purchase alone does not waive this right. Charges for service begun during that period are subject to statutory conditions, including a prior express request. Statutory rights concerning conformity of a digital service remain unaffected.

§9. Retention and deletion

  1. Audio files are retained for up to 30 days in Free, 180 days in Pro and 365 days in Power and Team. Free history, including meeting content, is deleted after 30 days. Paid-plan transcripts and notes remain until deletion, contract termination or application of a shorter retention period in accordance with the Customer’s instructions. The DPA governs processing details.
  2. Moving to Free applies its shorter retention to earlier meetings too; older data may be deleted after the paid plan ends. Required materials should be exported before cancellation or a plan change. Reversing cancellation after data deletion will not restore the data.
  3. Accounts may be deleted in Settings after an active subscription and processing have ended and any sole team administrator role has been transferred. If a technical obstacle prevents a request, the Customer may submit it to kontakt@talkenda.com. Deletion does not cover recipients’ independent copies or records the Provider must retain by law.

§10. Confidentiality and personal data

  1. The parties protect non-public information obtained in performing the contract, disclose it only on a need-to-know basis and do not use it for other purposes. This duty excludes lawfully public, independently developed or legally required disclosures; disclosure must be limited to what is necessary.
  2. The DPA governs the parties’ roles and security duties for meeting content. For account, billing and website data, the Provider also acts as a controller in its own right as described in the Privacy Policy. Human access to content for support requires case-specific permission and is logged; exceptions concern necessary security actions and legal duties.

§11. Availability and maintenance

  1. The Provider supplies the Service with due care, addresses identified defects and takes protective measures. Without separate agreement it guarantees no specific SLA, processing time or error-free AI output. Planned work materially restricting access is announced where possible. Support is provided through the help centre, form and email.
  2. Changes to external platforms, connection failures and refusal to admit a bot can prevent recording. The Customer should retain independent copies of business-critical materials. This does not release the Provider from its own security, data-preservation and due-performance obligations.

§12. Suspension and termination

  1. For unlawful activity, security incidents or material breach, the Provider may restrict access to the extent necessary to address the threat. It will give reasons and an opportunity to respond unless legally prohibited or unsafe. Before terminating for a remediable breach it will allow at least 7 days to remedy it; immediate danger or an irremediable breach may justify immediate termination.
  2. The Customer may end the Free contract by deleting the account and stop paid-plan renewal by cancelling. The Provider may discontinue the Service on 30 days’ notice to the account email and refund the prepaid unused period. It will allow export during that time unless access is legally prohibited or technically impossible despite due care. The DPA remains effective until processing of entrusted data ends.

§13. Liability

  1. Each party is liable for its own non-performance or defective performance. Only to the extent permissible in a B2B relationship, the Provider’s total liability in damages to the Customer for events in a 12-month period is limited to the higher of PLN 500 or the charges paid for the Service in the 12 months preceding the first harmful event. Within that scope, liability for lost profits is excluded.
  2. The limitations do not cover intentional or grossly negligent harm, personal injury, due refunds or liability that cannot lawfully be limited. They do not restrict data subjects’ rights, authorities’ powers or GDPR obligations. The DPA prevails in data-processing matters.

§14. Referral programme

  1. Where the programme is available, referrer and referred user each receive 60 additional minutes after the referred user’s first successfully completed own meeting. An account alone or a demo meeting is insufficient. A referrer may receive at most five such rewards per month. Bonus minutes are not money and cannot be paid out, resold or transferred; they remain until used or the account is deleted.
  2. Self-referrals and artificial accounts are prohibited. A substantiated suspicion of abuse may suspend a reward; the Customer may complain, including where a shared-device check incorrectly associates different people. Programme changes or discontinuation do not remove properly awarded minutes.

§15. Changes to terms

  1. Changes may follow changes in law, security, external platforms, new features or offers for future periods. The essential prepaid service and price remain protected until the paid period ends. For a change affecting an ongoing contract, the Provider will notify the account email at least 30 days in advance with a saveable text, reasons and effective date.
  2. Before a change takes effect, the Customer may reject it and end the contract without an additional charge. If a materially adverse change must apply during the current period, it will receive a refund for the unused part. Shorter notice is permitted only where legally required or necessary for urgent security protection, with an explanation. Replacing a webpage alone does not mean acceptance of a new contract; legally required consents will be obtained separately.

§16. Governing law and disputes

  1. Polish law governs the contract, without prejudice to mandatory protections available to the Customer. The parties may seek an amicable resolution by correspondence; this is not a prerequisite for court proceedings. Jurisdiction follows generally applicable law. This document is provided in Polish and English; the Polish version prevails in an interpretative discrepancy, without limiting mandatory Customer rights.
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